Skip to content
Sprout

Terms of Service

Last updated: June 16, 2026

These Terms of Service ("Terms") are an agreement between you and Sprout Innovations LLC ("Sprout," "we," "us"). They govern your use of our website at www.enrollwithsprout.com and the Sprout class and enrollment software at app.enrollwithsprout.com (together, the "Service"). By creating an account, subscribing, or using the Service, you agree to these Terms. If you are agreeing on behalf of a business, you confirm you are authorized to bind that business.

Please also read our Privacy Policy, which explains how we handle personal information and is part of these Terms.

1. Who can use Sprout

You must be at least 18 years old and able to form a binding contract to use the Service. The Service is built for kids activity centers and the people who run them, not for use by children. You are responsible for everything that happens under your account, including the activity of staff and other users you invite, and for keeping your login credentials secure.

2. Your account

You agree to give accurate account information and to keep it up to date. You are responsible for managing the access and permissions of the users at your facility. Tell us promptly at hello@enrollwithsprout.com if you believe your account has been used without your permission.

3. The Service and your license to use it

While your subscription is active and in good standing, we grant you a limited, non-exclusive, non-transferable right to access and use the Service for running your facility. We may improve, change, or add to the Service over time. We may also retire features, and where a change is significant we will make reasonable efforts to let you know.

4. Your data

The information you and your families enter into the Service ("Your Data"), such as accounts, enrollments, schedules, attendance, and payment records, belongs to you. You grant us the right to host, process, and use Your Data only as needed to provide and support the Service and as described in our Privacy Policy.

Because the Service stores information about children, you are responsible for collecting any consents the law requires (including parental or guardian consent) and for having the right to put Your Data into the Service. You are responsible for the accuracy of Your Data and for how you use it. We act as a service provider that processes Your Data on your behalf. If you are subject to data protection laws such as the GDPR, UK GDPR, or similar, our Data Processing Addendum applies and forms part of these Terms.

5. Fees and billing

Sprout is billed monthly. Your subscription includes a platform fee of $249 per month, which covers your first location, plus $99 per month for each additional location.

  • Billing date. Standard platform and per-location fees are charged on the 1st of each month for that month.
  • Add-ons and SMS credits. Optional add-ons, such as text-message (SMS) credits, are billed separately based on the settings you choose. If you turn on automatic top-off, we charge you to refill your SMS credit balance whenever it falls to the threshold you set. SMS credits are consumed per message segment, where a segment is roughly 160 characters, so a longer message may use more than one credit.
  • Payment method and taxes. You authorize us to charge your payment method on file for all fees through our payment processor, Stripe. Fees do not include taxes, and you are responsible for any taxes that apply, other than taxes on our income.
  • Changes to pricing. We may change our fees. If we do, we will give you at least 30 days' advance notice, and the new fees will apply to the next billing cycle after the notice period.
  • No free trial. We do not currently offer a free trial. A guided demo of the Service is available on request.
  • No refunds. Payments are non-refundable except where required by law. Fees are not prorated for partial months.

6. Processing payments from your clients

The Service lets you collect tuition and other payments from your families through Stripe. Your use of payment processing is also subject to Stripe's own terms, and you are responsible for keeping your connected payment account in good standing. We are not a bank or a payment processor, and we are not responsible for Stripe's services, holds, or decisions. Processing rates start at Stripe's standard pricing, and we may help you pursue lower volume-based rates, which are set by Stripe and not guaranteed.

We do not store card numbers. Neither Sprout nor your facility stores full payment card details within the Service. Card information is collected and stored by Stripe under your Stripe merchant account, and Stripe is certified to the PCI DSS standards that govern payment card data.

Merchant of record, chargebacks, and disputes. The merchant of record for payments collected from your families is always your location or organization, never Sprout. Those payments are processed through your own Stripe account, and Sprout never acts as the merchant or holds these funds. You are solely responsible for refunds, chargebacks, disputed charges, and any related fees on those payments.

Platform transaction fees. In addition to your subscription, Sprout charges a platform fee on payments processed through the Service, which may be a percentage of each transaction, a flat per-transaction amount, or both. Any such fee is separate from and on top of Stripe's processing fees. Your specific platform fee is set in your agreement with us and can be discussed with us directly. Some early customers may have this fee reduced or waived while they help us test and refine the Service. We will disclose your platform fee and give advance notice of any change, consistent with the pricing-change notice in Section 5. Any platform transaction fee is charged to your organization. If you choose to pass a fee on to your families, you are responsible for doing so in line with card network rules and applicable law.

7. Late payment, suspension, and read-only mode

Your subscription must stay current for the Service to keep running. Standard fees are due on the 1st of each month. If a payment fails or is missed, we will give you a grace period of about 7 days to update your payment method and bring the account current. If the account remains unpaid after that grace period, then:

  • your account moves to a read-only state, so you and your staff can still view information but can no longer make most changes; and
  • we stop processing payments from your families through the Service.

The same read-only limits apply if your subscription otherwise ends. We will make reasonable efforts to notify you, and you can restore full access at any time by bringing the account current. If the account stays in read-only and unpaid for 60 days, we may permanently delete Your Data, so please export anything you need during that window.

In short: a missed payment gives you about 7 days to fix it, then the account becomes read-only, and if it stays unpaid for 60 more days we may delete Your Data.

8. Term, cancellation, and termination

Your subscription continues month to month until cancelled. You can cancel at any time, and cancellation takes effect at the end of your current paid month. You will not be charged for the following month, and no refund is given for the current month.

We may suspend or terminate your access immediately, with or without notice, if you breach these Terms, fail to pay, or use the Service in a way that is illegal or creates risk or harm to Sprout, our providers, or others. We may also stop offering the Service, or end your subscription for convenience, by giving you at least 30 days' notice, and in that case we will not charge you for any period after it ends. After cancellation or termination, we will make Your Data available for export for 60 days on request, after which we may permanently delete it. Please export anything you need before you cancel.

9. Acceptable use

You agree not to:

  • break the law or infringe anyone's rights when using the Service;
  • upload malware or try to gain unauthorized access to the Service or other accounts;
  • interfere with or disrupt the Service, or get around its limits or security;
  • copy, resell, or reverse engineer the Service except where the law allows; or
  • send unlawful, deceptive, or unsolicited messages through the Service.

Email and text messaging. If you send email or text (SMS) messages through the Service, you are responsible for following the laws and carrier rules that apply to marketing and messaging, such as anti-spam and telemarketing laws. This includes getting the consent you need before you contact someone, clearly identifying yourself, and promptly honoring opt-out and unsubscribe requests. Keep each family's contact details and communication preferences accurate and up to date, and respect their choices about how they hear from you. If we believe you are breaking these rules or the law, or that your sending puts Sprout, our messaging providers, or recipients at risk, we may limit, suspend, or disable your access to the email or SMS features, with or without notice.

10. Availability and support

We work hard to keep the Service fast and available, but we do not promise it will be uninterrupted or error free. We may perform maintenance, and we will try to schedule major work to limit disruption. We provide support through the channels listed on our website.

11. Third-party services and apps

The Service works with third-party tools such as Stripe for payments, our SMS provider for text messaging, and others. Your use of those tools may be subject to their own terms, and we are not responsible for third-party services.

If we make a mobile or downloadable app available, your use of it may also be subject to a separate End User License Agreement (EULA) and to the terms of the app store you download it from.

12. Our intellectual property

The Service, including its software, design, and content we provide, belongs to Sprout and its licensors. These Terms do not give you any ownership of the Service. If you send us feedback or suggestions, we may use them to improve the Service without obligation to you.

13. Disclaimers

The Service is provided "as is" and "as available." To the fullest extent allowed by law, we disclaim all warranties, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will meet every need or be free of errors.

14. Limitation of liability

To the fullest extent allowed by law, Sprout will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our total liability for any claim relating to the Service is limited to the amount you paid us for the Service in the 12 months before the event that gave rise to the claim.

15. Indemnification

You agree to defend and indemnify Sprout against claims, losses, and costs (including reasonable legal fees) that arise from Your Data, your use of the Service, or your breach of these Terms, except to the extent caused by us.

16. Governing law and dispute resolution

These Terms are governed by the laws of the State of Ohio, without regard to its conflict of law rules.

Let us talk first. If a dispute comes up, please contact us at hello@enrollwithsprout.com so we can try to resolve it informally. Most issues can be sorted out this way.

Arbitration. If we cannot resolve a dispute within 30 days, you and Sprout agree to settle it through binding individual arbitration administered by the American Arbitration Association under its rules, rather than in court. Arbitration will take place in Ohio or, where allowed, remotely or near you.

Class-action waiver. Disputes will be brought only in an individual capacity, not as a plaintiff or class member in any class or representative action.

Exceptions. Either party may bring a claim in small-claims court, and either party may seek an injunction in court to protect intellectual property or confidential information. For any matter not subject to arbitration, the state and federal courts located in Ohio will have exclusive jurisdiction.

30-day opt-out. You may opt out of this arbitration and class-action waiver section by emailing hello@enrollwithsprout.com within 30 days of first accepting these Terms. Opting out will not affect the rest of these Terms.

Time limit on claims. To the extent allowed by law, any claim relating to the Service must be brought within one year after it arises, or it is permanently barred.

17. Copyright complaints

We respect intellectual property rights. If you believe material on the Service infringes your copyright, send a notice under the Digital Millennium Copyright Act (DMCA) to our designated agent at hello@enrollwithsprout.com. Please include: a description of the work you say was infringed, the location of the material on the Service, your contact details, a statement that you have a good-faith belief the use is not authorized, a statement under penalty of perjury that your notice is accurate and that you are authorized to act for the owner, and your physical or electronic signature. We respond to valid notices as the DMCA requires, which may include removing material, and we may terminate repeat infringers.

18. Changes to these Terms

We may update these Terms from time to time. When we do, we will change the "Last updated" date above and, for significant changes, give reasonable notice. By continuing to use the Service after changes take effect, you agree to the updated Terms.

19. General

You may not assign these Terms without our consent, and we may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for delays caused by events beyond its reasonable control. If any part of these Terms is found unenforceable, the rest stays in effect. These Terms, together with the Privacy Policy, are the entire agreement between you and Sprout about the Service. Our failure to enforce a provision is not a waiver of it.

20. Contact

Questions about these Terms? Email us at hello@enrollwithsprout.com.